I am not sure where I found it out. It's more my interpretation - or Dale's I think. Something I read somewhere said something along the lines that it has to be something that cannot be changed later by the seller. We have interpreted it that the seller can't just send them to a link that the seller could change at a later date, that they have to physically have a copy of the T&C (either in a durable medium like paper, or on their computer that they can print out). So we think you should be able to e-mail them a pdf file - that theoretically they can't change, and although we can later change our T&C, when their order was placed they have a copy of the T&C that where applicable at their time of ordering that we as sellers haven't changed. Something they can refer back to that they can keep (like they obviously will!) Either printed out with the order (like you say, ink and paper!) or sent in pdf. But not a link to something on the website. So I am trying to work out how to automatically send a pdf when an order is placed. I don't get that many orders, so I may just e-mail it individually.
As for the returns form - I am still unclear about that as well. I am thinking of printing it at the bottom of the invoice I send out with orders as well as incorporated within the pdf I will e-mail them.
I can see in a way why they have changed things, but it is so bleeeeppping confusing, and difficult to implement. As you say, if you have good business practice it shouldn't be a problem. Communication with the customer is the key, and if it's a bad business no amount of T&C will make any difference. (Mind you Dale is complaining at the moment about a customer who is e-mailing him in German and asking questions and he thinks is having difficulty with the software and is struggling with communication because he (Dale) doesn't speak German and the customer doesn't speak English - communication is definitely the key!)
If you find anything else about the regs do say. If I am misinterpreting them and you can't send a pdf that's gonna be a pain!!
Shelley